If the police have been called to the scene make sure to acquire the incident report number. If there isn’t any police make sure to get the driver of the other vehicles information. Drivers license number, phone number, and insurance information (name of insurance company and policy number). Also make sure that the VIN# on the insurance matches the vehicle.
Insurance companies tend to divert customers to their partner shops, which is very misleading. You can choose any shop of your choice to complete the repairs to you vehicle. Remember you own your vehicle not the insurance company. If you have a shop you prefer just let you insurance company know. Matrix Auto Collision works directly with your insurance company and make the repair process stress free.
If I choose a shop that the insurance company doesn't guarantee who's responsible for the quality of work performed?
Insurance companies will often say that they guarantee the work performed at their recommended shops. That information is not true! Each shop is responsible for the work that they perform on your vehicle. The Insurance companies try and drive customers towards their partner shop so that they can get repairs done at a discounted rate. Shop that perform work at discounted rate don’t tend to do the quality repairs. Matrix Auto Collision provides all customers with a lifetime written guarantee on the work performed.
Matrix Auto Collision works directly with all the major car rental companies. We will make arrangement for your rental car to be waiting at the shop. You can drop off vehicle for repairs and a rental car will be here waiting for you. If you don’t have rental coverage on you insurance policy Matrix Auto Collision has negotiated a discounted rate for our customers with the rental car companies.
Matrix Auto Collision stands behind all the repairs done at our facility. We have state of the art equipment and certified technicians. All of our repairs come with a lifetime guarantee. We will put your car back together with manufacture specifications and finish.
We are located on 8 Mile Road in Detroit Michigan.
Drop you question here and we will get back to you with an answer quickly!
Feel free to reach out to us regarding any
questions or inquiries you many have!